I haven't received any answer from Venus Group

If you have sent your free join form and you have not received any answer after 10 days, your e-mail has not been verified as valid. Although it very seldom happens, it is possible that due to temporal mail servers errors some forms may have got lost. The other posibility is that you made a spelling mistake when sending your e-mail address. We are sorry but the only solution is to fill in and resend your free join Form , for, since we do not have your address, we cannot communicate with you. Thanks for your patience.

Top

I haven't received the reports or there is an error in my birthdate or birthtime

Every week a 1.5 percent of the Reports we send are lost or received with errors. The reports we send have a size of 200 KB. If your email account admits messages of 200 KB but you didn't receive your reports please fill in and send again the Free Reports Form or the Free Join Form. If you have not received the reports before 10 days, please check that your email account admits messages of this size else click here. If you are a Venus Group Member and you didn't receive all your complete reports or your birthdate is not correct, you can use your member number from this page to modify any detail or to request us to resend your reports. If you forgot or lost your member number please click here. Thanks for your patience.

Top

How to get Free Astrological Reports from Venus Group

If you wantdidn't receive all your complete reports or your birthdate is not correct, you can use your member number from this page to modify any detail or to request us to resend your reports. If you forgot or lost your member number please click here. If your email account admit messages of 200 KB but you didn't receive your reports please fill in and send again our Free Join Form. Thanks for your patience.

Top

Send a donation

If you want to express your gratitude for this service Please send us a Bank Transfer from any Bank Office to the following Bank Account : 0182 - 2254 - 47 - 0201505729 , of Banco Bilbao Vizcaya in Spain, the account is in the name of 'Grupo Venus', please identify yourself by sending the 15 first letters in your E-mail address. (We believe this to be safer, as your personal or bank data does not go through the internet.)

Top

Missing members in my new Compatibility List

Each three months we resend your updated Compatibility List, because this change as time passes. Every day new members join to Venus Group who can take the place of old members less compatible. A member may desappear of your List for many reasons: 1 - The member cancel their registration in Venus Group. 2 - The member modify their selection criteria, then it is possible that you are no more what she/he is looking for. 3 - Also if you modify your selection criteria, it is possible that some member of your List are no more what you're looking for. 4 - A member has joined who is more compatible than the last member of your old List.

I forgot or lost my Member Number

You need your member number to identify yourself in Venus Group. With this number you can modify your join details or request us to resend your reports. If you forgot or lost your member number, please send a message to Venus Group requesting it and stating your complete name, date, time and place of birthtime.

Top

How to see the reports

We send you the reports atteched in text format (.txt) Normally you can open the reports with any word processor. These are the thecnical details of messages we send you: Type "multi-part" in MIME format Content-Type: text/plain; charset=iso-8859-2 Content-Transfer-Encoding: quoted-printable If you have any problem while opening the reports, try to save them with a extension that your word processor admits, and try then to open them.

Top

Program used for making the reports

You have details of the program used by Venus Group for making the reports in this site Cosmic Patterns.

Size problems with your email account

The reports we send have a size of 200 KB. If your email account does not admits messages of this size, you can get a free email account that admits messages of this size at Hotmail or any other that admits this size, then please fill in again our free join form using your new email.

Top

Graphic of your Chart

You can see the graphic of your chart at this site: Astrodienst. Also you can see there the timezone changes and how changing your birthtime the ascendant varies.

. . . . . . . . .

© Copyright Venus Group 1999